RETURNS

We hope you love your sozo pieces, but if something isn’t quite right, eligible full-priced items can be returned within 14 days of delivery for a refund or store credit, subject to the conditions below.

Return conditions 

To be eligible for a return:

• Your return must be requested within 14 days of delivery.
• Items must be unworn, unwashed and in their original condition.
• All original tags must remain attached.
• Your order number or proof of purchase must be provided.

We reserve the right to decline a return if an item does not meet these conditions.

Once your return has reached us, please allow up to 5 business days for it to be inspected and processed.

Exchanges

Need a different size? We don’t currently offer direct exchanges.

Instead, we recommend returning your item and placing a new order for the size you’d prefer. This means you can secure the right size without waiting for your return to make its way back to us.

Sales + discounted items

Items marked Final Sale are not eligible for change-of-mind returns, refunds or store credit.

Items purchased using a discount code greater than 15% off are also considered Final Sale and are not eligible for change-of-mind returns, refunds or store credit.

Items purchased using a discount of 15% or less remain eligible for return, provided they meet our standard return conditions.

Australian returns

Customers are responsible for the cost of return shipping for change-of-mind returns.

We recommend using a tracked postage service so you can follow your parcel on its way back to us. sozo cannot be responsible for returns lost in transit.

Original shipping costs are non-refundable unless your item is faulty or we’ve made an error with your order.

Faulty or incorrect items 

Something not quite right? We’ll help make it right.

Please get in touch at hello@sozoland.com.au with your order number, a brief description of the issue and clear photos where relevant.

If you’ve received an incorrect item or believe your item is faulty, we’ll work with you to find the right solution.

Starting a return

Ready to send something back?

Complete the return form below with your order details and the item(s) you'd like to return.

Once your return has been approved, we'll email you with the return details + next steps.

When sending your return back to us:

• Please include the returns slip received with your order inside your return parcel.
• Make sure your items meet our return conditions and have all original tags attached.
• Please use a tracked postage service and keep your tracking details until your return has been processed.

Please don't send your item back until your return has been approved.