SHIPPING POLICY

Effective date: 1 July 2026

This Shipping Policy applies to orders placed with SOZO LAND. We ship within Australia and to selected international destinations using Australia Post.

Available shipping options, costs and estimated delivery timeframes are determined at checkout based on your delivery address and the services available for your order.

1. Order processing

Orders are generally dispatched within 1–3 business days, excluding weekends and Queensland public holidays.

Processing times may be longer during launches, promotional periods, peak trading periods, pre-orders or circumstances outside our reasonable control.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

2. Australian shipping

Australian orders are shipped using Australia Post.

Available shipping services, costs and estimated delivery timeframes are displayed at checkout.

Delivery estimates begin from the date of dispatch and are provided as a guide only.

3. International shipping

We ship to selected international destinations using Australia Post International.

Available destinations, shipping services, costs and estimated delivery timeframes are displayed at checkout.

International delivery estimates do not include time required for customs processing and may be affected by local postal networks, customs authorities or other circumstances outside our reasonable control.

4. International duties and taxes

International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the amount paid to SOZO LAND.

We are unable to control or predict charges imposed by overseas customs or government authorities.

International parcels may also be opened or inspected by customs authorities in accordance with local laws.

5. Tracking

Tracking information will be provided once your order has been dispatched and will be sent to the email address or mobile number provided at checkout.

Tracking information may take some time to update after your parcel has been lodged with Australia Post.

Customers are responsible for monitoring tracking and collecting parcels from a post office or collection point where required.

6. Delivery addresses

Please ensure your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

Additional postage or carrier charges resulting from an incorrect or incomplete address may be payable by the customer where permitted by law.

7. Authority to leave and delivery

Where you select or authorise a safe-drop or authority-to-leave service, Australia Post may leave your parcel at the nominated delivery location without obtaining a signature.

Delivery arrangements are subject to Australia Post's applicable services and terms.

Nothing in this section limits any rights or remedies available to you under applicable consumer law.

8. Delayed, lost or damaged parcels

Delivery estimates are provided as a guide and are not guaranteed.

Delays may occur due to weather, peak demand, customs processing, postal network disruptions or other circumstances outside our reasonable control.

If your tracking has not updated for an unusual period or your parcel is outside Australia Post's expected delivery timeframe, please contact us and we can assist with investigating the shipment.

Where a parcel is confirmed lost or arrives damaged, we will provide an appropriate remedy in accordance with applicable law.

9. Pre-orders

Estimated dispatch dates for pre-order products are displayed on the relevant product page.

These dates are estimates and may change due to production, freight or other circumstances outside our reasonable control.

If an order contains both in-stock and pre-order items, the entire order may be held until all items are available for dispatch unless otherwise stated.

If there is a significant change to an expected pre-order dispatch date, we will provide an update where appropriate.

10. Refused or unclaimed international orders 

If an international order is refused, unclaimed or returned to us because applicable duties, taxes or customs charges have not been paid, any refund will be handled in accordance with applicable law.

Where permitted, reasonable shipping, return postage, customs or other costs incurred as a result may be deducted from the refund.

11. Contact

For shipping questions, please contact:

SOZO LAND
Philia Industries Pty Ltd
PO Box 1399
Milton QLD 4064
Australia

Email: hello@sozoland.com.au