Privacy policy

Privacy Policy

Effective date: 1 July 2026

Philia Industries Pty Ltd (ACN 699 741 010, ABN 14 699 741 010), trading as SOZO LAND (“sozo”, “we”, “us” or “our”), respects your privacy. This Privacy Policy explains how we handle personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing, participate in a promotion or otherwise interact with us.

This policy is intended to operate consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply. Additional privacy rights may apply depending on where you live.

1. Personal information collected and processed

Depending on how you interact with us, we may collect and process:

Identity and contact information, including your name, email address, telephone number, billing address and delivery address.
Order and transaction information, including products purchased, order history, returns, refunds, discounts and communications about an order.
Payment-related information. Payments are processed by Shopify payment providers and Apple Pay. We generally do not receive or store complete payment-card details.
Account information, including login credentials, saved addresses, preferences and wish-list or cart information.
Device and usage information, including IP address, browser type, device identifiers, pages viewed, interactions, referring URLs and approximate location.
Marketing and preference information, including subscription status, interests, survey responses and engagement with emails or advertising.
Customer service content, including messages, photographs or other information you provide when requesting assistance, making a complaint or reporting a faulty item.
User-generated content, such as reviews, tagged social media posts, photographs or testimonials submitted to us.
Fraud, security and compliance information used to verify transactions, prevent misuse and meet legal obligations.

2. Personal information sources

We may collect personal information:

Directly from you, including through checkout, account registration, email, forms, surveys, returns and customer service.
Automatically from your browser or device through cookies, pixels, local storage and similar technologies.
From Shopify and service providers that support our store, payments, shipping, analytics, fraud prevention, marketing and customer support.
From social media platforms when you interact with our pages, advertisements or social e-commerce features.
From publicly available sources or other people where permitted by law, such as when an order is purchased as a gift.

3. How we use personal information

We may use personal information:

To operate our website and provide products and services.
To process payments, fulfil orders, arrange delivery, provide tracking and manage returns or refunds.
To create and maintain customer accounts and remember preferences.
To communicate about orders, questions, complaints, recalls, safety matters and service updates.
To personalise the shopping experience and recommend relevant products.
To send marketing communications where you have consented or where otherwise permitted by law.
To measure website performance, understand customer behaviour and improve our products, services and campaigns.
To prevent fraud, protect our systems, enforce our terms and investigate suspected misuse.
To comply with legal, tax, accounting, consumer-protection and regulatory obligations.
To establish, exercise or defend legal claims and protect our rights, customers and community.

4. Cookies and similar technologies

Our website and service providers may use cookies, pixels, tags, software development kits and similar technologies. These technologies may be necessary for checkout and account functions, remember preferences, measure performance, prevent fraud and support advertising.

You can manage cookies through your browser and, where available, our cookie or privacy settings. Blocking certain cookies may affect website functionality.

5. How we disclose personal information

We may disclose personal information to:

Shopify and its related entities, which provide our ecommerce platform and related services.
Payment processors, banks and fraud-prevention providers.
Warehousing, fulfilment, postal, courier and logistics providers.
Technology, website hosting, analytics, customer service and cybersecurity providers.
Email, SMS, advertising, social media and marketing service providers, subject to applicable consent requirements.
Professional advisers, including lawyers, accountants, insurers and auditors.
Government agencies, regulators, courts, law enforcement bodies or other parties where required or authorised by law.
A purchaser, investor or adviser in connection with a proposed or completed sale, merger, restructuring or transfer of all or part of our business.
Other parties where you direct us to disclose information or give consent.

We do not sell personal information for money. Some digital advertising activities may be treated as a “sale” or “sharing” under laws outside Australia; where applicable, we will provide required choices.

6. Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform, checkout, payments, fraud prevention, Shop, Shop Pay and related features.

Depending on the feature, Shopify may act on our instructions and may also process information for its own purposes under its privacy terms. Shopify's handling of your information is governed by its own privacy policies and contractual arrangements with merchants.

7. Third-party websites and links

Our website may link to third-party websites, applications, payment services or social media platforms. We do not control those services and are not responsible for their privacy, security or content. Review the relevant third party's terms and privacy policy before providing personal information.

8. Children’s data

Our products are intended for children, but our website and online services are directed to adults who are authorised to make purchases. We do not knowingly seek to collect personal information directly from children.

A parent or guardian should place orders and communicate with us. If you believe a child has provided personal information to us without appropriate authorisation, contact us so we can investigate and, where appropriate, delete it.

Where parents or guardians submit photographs, reviews or other content featuring children, they confirm they have authority to provide that content and consent to the uses described at the time of submission.

9. Security and retention of information

We use reasonable administrative, technical and physical safeguards designed to protect personal information. No online system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping account credentials confidential and notifying us of suspected unauthorised access.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilment, customer service, fraud prevention and legal, accounting and tax requirements. Retention periods vary according to the information, our relationship with you and applicable law.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.

10. Your rights and choices

Subject to applicable law, you may:

Request access to personal information we hold about you.
Ask us to correct information that is inaccurate, incomplete or out of date.
Request deletion or restriction of information in circumstances recognised by law.
Withdraw consent where processing relies on consent, without affecting prior lawful processing.
Unsubscribe from promotional emails by using the unsubscribe link or contacting us. We may still send transactional or service messages.
Manage cookies and certain advertising preferences through browser, platform or website controls.
Make a privacy complaint using the contact details below.

We may need to verify your identity before actioning a request. Some requests may be refused or limited where permitted by law, for example where information must be retained for legal or fraud-prevention purposes. We will explain the reason where required.

11. International transfers

Some service providers, including Shopify and providers supporting payments, cloud hosting, analytics, marketing and customer service, may process or store personal information outside Australia.

Depending on the services used, overseas locations may include Canada, the United States, countries in the European Economic Area and other countries where providers or their subcontractors operate.

Where required, we take reasonable steps to ensure overseas disclosures are handled consistently with applicable privacy obligations. Privacy protections and access rights may differ between countries.

12. Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, technology, legal requirements or services. The updated version will be posted on our website with a revised effective date.

Material changes may also be communicated through the website or by email where appropriate.

13. Contact and privacy complaints

For privacy questions, requests or complaints, contact:

Philia Industries Pty Ltd
PO Box 1399
Milton QLD 4064
Australia
Email: info@sozoland.com.au

We aim to acknowledge a privacy complaint within 5 business days and provide a substantive response within 30 days where reasonably practicable. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner. Pasted markdown