PRE-ORDERS

Effective date: 1 July 2026

Pre-order items are made available for purchase before they are ready to dispatch. The estimated dispatch timeframe will be displayed on the relevant product page at the time of purchase.

If you wish to cancel a pre-order, please contact us at info@sozoland.com.au as soon as possible. We may be able to cancel your pre-order if it has not yet been processed or prepared for dispatch.

Once an order has been processed or dispatched, it cannot be cancelled. You may instead return eligible items in accordance with our Returns + Refunds Policy.

If there is a significant delay to the estimated dispatch timeframe, we will contact you with an update and any options available to you.

Nothing in this policy limits your rights under the Australian Consumer Law.