REFUND POLICY

Effective date: 1 July 2026

We hope you love your sozo pieces. If something isn’t quite right, eligible items may be returned in accordance with this policy.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

1. Change of mind returns

You may request a change-of-mind return within 14 days of delivery.

To be eligible, an item must be:

• unworn, unwashed and unused;
• in its original condition;
• returned with all original tags attached; and
• accompanied by proof of purchase or your order number.

Eligible returns may be refunded to the original payment method or issued as store credit, depending on the option selected when your return is requested.

We reserve the right to decline a change-of-mind return if an item does not meet these conditions.

2. Final sale 

Items discounted by more than 15% off the original retail price are considered Final Sale and are not eligible for change-of-mind returns.

Our standard 15% first-order discount does not make an item Final Sale.

Items specifically identified as Final Sale at the time of purchase are also not eligible for change-of-mind returns.

Final Sale restrictions do not affect any rights or remedies available under the Australian Consumer Law in relation to faulty, damaged or otherwise non-compliant products.

3. Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour or style, you may return an eligible item in accordance with this policy and place a new order.

4. Return postage

For change-of-mind returns, return postage costs are the responsibility of the customer.

We recommend using a trackable postal service and retaining proof of lodgement until your return has been processed.

Original shipping charges are not refundable for change-of-mind returns.

Where an item is faulty, incorrect or otherwise fails to meet a consumer guarantee, we will cover reasonable return costs where required under the Australian Consumer Law.

5. Refunds

Once your return has been received, please allow up to 5 business days for it to be inspected and processed.

Approved refunds will be issued to the original payment method unless store credit has been selected or otherwise agreed.

Your bank or payment provider may require additional time to process the refund after it has been issued.

6. Faulty, damaged or incorrect items

If you receive an item that is faulty, damaged, incorrect or materially different from its description, please contact us as soon as reasonably practicable.

We may request your order number, details of the issue and photographs where appropriate so we can assess the matter.

Where a product fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

For a major failure, you are entitled to choose a refund or replacement in accordance with the Australian Consumer Law.

7. Pre-order items

Pre-order items are subject to the same return conditions as other eligible items once delivered.

The 14-day return period begins on the date the item is delivered, rather than the date the pre-order was placed.

8. Requesting a return

Returns must be requested through the Returns page on our website before items are sent back.

Approved returns must be sent to the return address provided with your return instructions.

Please include the returns slip supplied with your order inside your return parcel.

9. Contact

For questions regarding returns or refunds, contact:

SOZO LAND
Philia Industries Pty Ltd
PO Box 1399
Milton QLD 4064
Australia

Email: hello@sozoland.com.au